Effective date: [launch date]
Key Functional Health ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit this website, how we use it, and the choices you have. It applies to this website only. Your health information as a patient is handled separately, as described under "Your health information" below.
Information we collect
Information you give us. When you send a message through our contact form, which is provided by Practice Better, we collect the information you enter, such as your name, email address, phone number, and your message. When you sign up for our newsletter, we collect your email address.
Information collected automatically. Like most websites, our website host and service providers may automatically receive basic technical information when you visit, such as your IP address, browser type, device type, and the pages you view. We use this information to keep the website working and secure.
Website analytics. With your permission, we use Google Analytics to understand how visitors use our website, such as which pages are viewed and how long visitors stay. Google Analytics uses cookies and collects information such as your device and browser type, the pages you visit, how you arrived at our website, and your general location (such as city or region). We have turned off Google's advertising features and do not use this information for advertising. Google Analytics does not receive anything you type into our contact form or newsletter signup.
How we use your information
- To respond to your questions and requests
- To send our newsletter, if you signed up for it
- To operate, maintain, and improve this website, including understanding how visitors use it
- To comply with legal obligations
We do not sell your personal information, and we do not share it for advertising purposes.
Your health information
This website is not intended for sharing medical information. Please do not include health details in our contact form or newsletter signup. Patient health information is collected through our secure patient portal and is protected under applicable law, including HIPAA. How we use and protect that information is described in our Notice of Privacy Practices, which we provide to patients and which is available on request.
Third-party services
We use trusted third-party services to run parts of our practice. When you use them, your information is handled under their own privacy policies:
- Practice Better: online booking, our contact form, and our patient portal
- Fullscript, Designs for Health, and Metagenics: supplement ordering
- Ghost: sends our email newsletter
- Google Analytics: measures how visitors use this website (how Google uses this information)
- Google Fonts: displays the fonts on this website
This website also links to other websites, including those of practitioners we refer to. We are not responsible for the privacy practices of other websites.
Cookies and Do Not Track
We use Google Analytics cookies to measure how our website is used, but only if you agree. When you first visit, a banner asks whether you accept or decline analytics cookies. Google Analytics does not load unless you click Accept. Closing or minimizing the banner without choosing leaves analytics cookies off. You can change your choice at any time using the "Cookie Settings" link at the bottom of every page. We do not use advertising cookies or advertising tracking pixels. Some of the third-party services above may use their own cookies when you use them.
If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out, and analytics cookies stay off. Our website does not respond to "Do Not Track" signals, which are a different, older browser setting. You can also block or delete cookies in your browser settings, or opt out of Google Analytics on all websites with the Google Analytics opt-out browser add-on.
Email communications
Our newsletter is sent through Ghost. If you sign up, you can unsubscribe at any time using the link at the bottom of any email or by contacting us.
How we protect and keep information
We use reasonable safeguards to protect the information we collect. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your choices and California privacy rights
You may ask us to tell you what personal information we have about you, to correct it, or to delete it. California residents may have additional rights under California law. To make a request, contact us using the details below. We will not discriminate against you for exercising your privacy rights.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Key Functional Health
53 N. San Mateo Dr. Suite B, San Mateo, CA 94401
(650) 684-7886
info@keyfunctionalhealth.com